Effective Date: April 01, 2019

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Call us

01727 839353

Write to us

Alban Locksmiths Ltd
205 Hatfield Road
St Albans
AL1 4SY

Email us

accounts@albanlocks.uk

We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website.

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Keep in touch

© Alban Locksmiths Limited - Alban Locksmiths Ltd Registered In England And Wales. Registered Office 205 Hatfield Road, St Albans AL1 4SY. Company No. 7809640. VAT Registration No. GB 370 710 180. Head Office 01727 839353. Calls may be recorded for training purposes.